- Use one of the following methods to go to a command prompt:
- In Windows 8 or in Windows Server 2012, use the Search charm to search for cmd, and then tap or click Command Prompt.
- In earlier versions of Windows, click Start, click Run, type cmd.exe, and then press Enter.
- Type set devmgr_show_nonpresent_devices=1, and then press Enter.
- Type Start DEVMGMT.MSC, and then press Enter.
- Click View, and then click Show Hidden Devices.
- Expand the Network Adapters tree.
- Right-click the dimmed network adapter, and then click Uninstall.
The DevCon utility is a command prompt utility that acts as an alternative to Device Manager. When you use DevCon, you can enable, disable, restart, update, remove, and query individual devices or groups of devices. To use DevCon, follow these steps:
- Download the DevCon tool by clicking the following article number to view the article in the Microsoft Knowledge Base:
311272 The DevCon command-line utility functions as an alternative to Device Manager
- Unpack the 32-bit or 64-bit DevCon tool binary to a local folder.
- Click Start, click Run, type cmd, and then press Enter. If you are running Windows 8 or Windows Server 2012, use the Search charm to search for cmd.
- Type CD:\<path_to_binaries> to move to where devcon.exe is located.
- Run the following command to list all network adapters that are present:
devcon listclass net
- Run the following command to retrieve all network adapters:
devcon findall =net
- For those network adapters that are not listed in the result of the first command, note the instance ID of those items, and then run the following command for each instance ID:
devcon -r remove<instance ID>
For example, run the following command:devcon -r remove “@PCI\VEN_10B7&DEV_9200&SUBSYS_00D81028&REV_78\4&19FD8D60&0&58F0”